Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, process, and disclose your information when you use our services. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Name and contact information (email address, phone number)
• Date of birth and identification documents
• Residential address
• Financial information (bank account details, payment information)

2.2 Transaction Information

We collect information about your transactions, including:

• Deposit and withdrawal history
• Trading activity and order history
• Wallet addresses and transaction IDs
• Account balances

2.3 Technical Information

We automatically collect certain technical information:

• IP address and device information
• Browser type and operating system
• Log files and usage data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process your transactions and manage your account
• To detect and prevent fraud, security incidents, and illegal activities
• To communicate with you about your account and services
• To improve our services and develop new features
• To comply with legal obligations and regulatory requirements

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Multi-factor authentication
• Regular security assessments and audits
• Access controls and monitoring systems

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. After your account is closed, we may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (subject to legal requirements)
• Objection to processing of your information
• Data portability
• Withdrawal of consent

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last Updated" date.

12. SMS Communications & Consent

When you provide your phone number on our website or within our application, you consent to receive SMS messages from us. These messages may include account notifications, security alerts, transactional updates, verification codes, and customer-support responses. We do not send marketing or promotional SMS messages.

12.1 Information We Collect for SMS

We collect and store your phone number solely for the purpose of delivering service-related communications. Your phone number is not shared with third parties except as required to deliver SMS messages (e.g., telecommunications providers) or to comply with legal obligations.

12.2 Message Frequency

Message frequency varies depending on your activity, but typically ranges from 1 to 5 SMS messages per month.

12.3 Opt-Out Instructions

You may opt out of SMS communications at any time by replying “STOP” to any message we send. After opting out, you will no longer receive SMS messages unless you opt in again.

12.4 Help & Support

For assistance regarding SMS messages, reply “HELP” to any message or contact us.

12.5 Data & Privacy

Message and data rates may apply depending on your mobile carrier. Your phone number and SMS data are handled in accordance with this Privacy Policy and are protected using industry-standard security practices.

12.6 User Responsibility

By submitting your phone number, you confirm you are the owner or authorized user of the device and consent to receive SMS messages as described in this section.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our support channels.